![]() ![]() First off, you’re going to want to use skin-friendly glue (like eyelash glue) to apply embellishments like face jewels, rhinestones, pearls, or studs. We don’t guarantee that we will receive your returned item and will not a liable for any items lost in transit. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to Eng Guan Hardware Pte Ltd, Blk 19 Pioneer Road North, #01-100/101/102/103, Singapore 628466, Singapore If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. ![]() If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to Eng Guan Hardware Pte Ltd, Blk 19 Pioneer Road North, #01-100/101/102/103, Singapore 628466, Singapore. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. For other modes of refund, please contact us via email. If you are approved, then your refund will be processed, and we will disburse the payment via PayNow bank transfer. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
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